Manage My FastPass

Busy Bee’s FAST PASS Frequently Asked Questions

This Page is intended to provide our current Fast Pass customers with answers to some of your most common questions, as well as your ability to update information on your account and communicate to directly to Busy Bee staff on anything that is specific to your account.


 

Frequently Asked Questions

 

Using Your Fast Pass


It’s simple. You can purchase a Busy Bee Fast Pass at any of our stores. The vehicle that you want to have the Fast Pass on must be on property for Busy Bee staff member to place the radio frequency ID tag on the vehicle.


Yes, but you will need to stop by a location to change plans.


Fast Pass tags are not transferable between vehicles. Each vehicle must have their own separate RFID Fast Pass tag. At time of purchase we advise this clause so any new vehicles, (leased vehicles, rental vehicles, new purchased vehicles must purchase a new plan.


No. Per the terms agreed to at the time of purchase, Busy Bee does not provide partial month refunds, or credits. All cancellations are required 5 days in advance of the auto-renewal to avoid unnecessary charges. We have this policy because Busy Bee incurs expenses for all active memberships at the time of renewal. We can offer such affordable frequent washing, but it means our customers have to manage their cancellation requests on time. All cancellations will allow you to access the car wash tunnel on the registered vehicle for the paid period.


Of course! And best, as a Fast Pass subscriber, you get 15% off the upgraded service! Simply ask one of our Service Advisors and they can process the upgrade for you.


The RFID tag must be able to be adhered to your vehicle; the lower corner on the driver’s side windshield is the best place for our readers to consistently read and then process your car wash. If your tinting, or other RFID devices (Sunpass, gate/garage openers, etc) interfere with this then we can usually place the RFID FastPass on the sunroof (if available). If this does not work, then unfortunately the Fast Pass program won’t work for you.
We require the Fast Pass to always be adhered to the vehicle. If we find the Fast Pass is not stuck on the vehicle, then the Fast Pass may be terminated with no advance notice.

Billing Information

Your Fast Pass renews on the same day of the month that you purchased the Fast Pass.
(If you purchased on May 12th, we will bill on the 12th of each month. If you purchased on the 29th, 30th or 31st, when a month comes that doesn’t have this day, we will change the billing date to the 1st of the month – and keep it on the first.)
The quickest way to find the date, if you don’t remember when you purchased, is to look at your credit card statement. On the description of the charge will show you the date that Busy Bee submitted the charge. Some banks will post to accounts a day or so afterwards, so look at the description of the charge to know the date that we charge you. You can also check with Busy Bee staff when you’re at the car wash, or you can email us (Click Here). Keep in mind to avoid unnecessary charges, you should cancel 5 days in advance. Cancelling online is the quickest way to cancel.


Busy Bee incurs expenses for active FastPass holders whether you use the car wash or not. We can provide such an affordable car washing but the customer is responsible for cancelling prior to the plan is recharged. For this reason, we do not provide any refunds for Fast Passes due to customers forgetting to cancel. We accept cancellations online 24/7. To cancel (click here).


Yes, you will receive an email confirmation after you submit your request.


If you have your Fast Pass account number, you can update the card here.
NOTE: if you card has been compromised, then you may not need to do anything. You can continue to use the car wash, then when Busy Bee attempts to renew your Fast Pass on the scheduled anniversary date, your bank will decline the compromised card. Then the first day you come into the car wash after the charge has been declined, the gate will not open. You can re-activate the Fast Pass by swiping the new credit card; whatever day of the month that you do this, will become the new monthly auto-renewal anniversary day for your account.


We understand that many companies require you to submit a receipt in order for the company to reimburse you for this expense. If you wish to receive your Auto-Recharge receipts, let a staff member know during your next visit so they can update your receipt preferences.


Unfortunately, the system we provide does not allow us to change the billing date – but we can suggest a way that you can handle this. Simply cancel the next auto-billing via our form here. You will then be able to wash your vehicle through the last paid period. Then come back in to the car wash on the day that you want the auto-charge to occur, and renew the plan. This date will become the auto-billing date for future months charges. If you have any questions, don’t hesitate to email us at Websupport@busybeecarwash.net.


Busy Bee Car Wash gift cards can only be used for wash and detailing services; not to purchase FastPass or other prepaid plans.
If you’re using gift cards that act like a credit/debit card, such as Visa or American Express gift cards, then yes, you can use them to purchase a FastPass. Keep in mind, that most of these gift cards are set up with a specific amount, so unless you add more funds to the card, the gift card will not approve future months. When we cannot obtain approval for your monthly billing, then the Fast Pass will become inactive.

Cancellation Information


Yes. If you do not have your Fast Pass number, please contact us (click here) or send an email to

WebSupport@busybeecarwash.net with the following information:
First Name and Last Name
Phone Number
Email Address
Type of Plan (Economy $19.99, Basic Clean $24.99, Protecting $31.99+tax or Honey Coat $41.00+tax)
Busy Bee Store where it was purchased (Miami Shores, South Dade or Bird Road)

You will be emailed your account number. Once obtained, please proceed to cancellation section of the website: www.busybeecarwash.net/cancel-fastpass Please allow 5 business days.


If you have your Fast Pass account number, you can cancel online 24/7. The cancellation request will be processed immediately. You will be provided a confirmation number and your plan will be active until your next billing date. You may continue to wash the registered vehicle during the active period.


Yes, you can use your Fast Pass through the last day of the paid period. For example, if you cancel your Fast Pass on January 2nd, and your Fast Pass renews on the 18th of each month, you can use the Fast Pass through January 17th.


No, you will not receive a refund. Your plan remains active until your next billing date. Per the agreed terms of the program that you signed at time of purchase, you can cancel at any time, but to avoid unnecessary charges, you must cancel l your Fast Pass PRIOR to auto-renewal.


Email WebSupport@busybeecarwash.net please provide Fast Pass account number and phone number; Or you can stop by a location to reactivate your plan.


Unfortunately, we do not offer this service at this time. Please cancel your Fast Pass before it renews so you won’t be charged for the month period that you will be out of town.

All Other


Your account number is the same number that is printed on the radio frequency ID tag, your Fast Pass tag that was placed on your windshield. You can also find a sticker placed on the driver’s side door jamb. Also, we provided you with a wallet card that has this Fast Pass account number on it.


Unfortunately, we do not offer this service at this time. Please cancel your Fast Pass before it renews so you won’t be charged for the month period that you will be out of town.


The RFID tag must be able to be adhered to your vehicle; the lower corner on the driver’s side windshield is the best place for our readers to consistently read and then process your car wash. If your tinting, or other RFID devices (sunpass, gate/garage openers, etc) interfere with this then we can usually place the RFID FastPass on the sunroof (if available). If this does not work, then unfortunately the Fast Pass program won’t work for you.
We require the Fast Pass to always be adhered to the vehicle. If we find the Fast Pass is not stuck on the vehicle, then the Fast Pass may be terminated with no advance notice.


Sure, we can replace the RFID FastPass on the same vehicle for a $5 new tag fee. You can visit any of our locations, please bring with you a copy of the invoice from the replaced windshield service. Understand that many companies require you to submit a receipt in order for the company to reimburse you for this expense.